La Maskarade

Store policy

-By using the ‘LA MASKARADE’ website, you are consenting to the collection of information by ‘La Maskarade. If any changes to these policies occur, we will notify our clients by updating this section of the website.

-‘LA MASKARADE’ is a shopping website where you can browse, select and purchase products from LA MASKARADE LTD. Your access to and use of the website, including your orders and purchases of products through the website, is governed by these terms and conditions.

-Our clients undertake to read these General Terms and Conditions carefully and to accept them before proceeding to the payment of an order placed on the website.

-The present General Conditions are referenced at the bottom of each page of the website by means of a link and must be consulted before placing the order. Our clients are invited to read carefully, download and print the General Conditions and to keep a copy.

-LA MASKARADE advises their clients to read the General Conditions for each new order, the latest version of the said Conditions applying to any new order.

-By clicking on the button to place the order our clients acknowledge having read, understood and accepted the General Conditions without limitation or condition.

-When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

-The information that the customer provides to LA MASKARADE when placing an order must be complete, accurate and up to date. LA MASKARADE reserves the right to ask their clients to confirm, by any appropriate means, its identity, eligibility and the information provided.

-All orders are placed via the lamaskarade.com website and must comply with the general terms and conditions of sale. In order for us to accept the order, our customers must provide us with all the information necessary to send the order: name, address, telephone number and email address. If necessary LA MASKARADE reserves the right to cancel the order.

-We reserve the right to cancel an order (including orders already accepted) without any liability to you if the products in that order are not available, we encounter a manufacturing problem, there is an error with the price or the product description.

-LA MASKARADE reserves the right to modify its prices at any time, it being however understood that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer. The prices indicated do not include the costs of order processing, transport and delivery.

-Deliveries are fulfilled by Royal Mail. Our shipping rates fluctuate depending on the weight of the order and the destination. 

-Please note that we do not accept returns or exchanges unless proofs of manufacturing problems are provided by the client.

-Please note that we will not offer a refund if the client has missed the delivery. Once the client has received his tracking number with the correct information provided by him/her. The only case we would offer a refund is if the delivery company fails to deliver the packet.

-If the packet has been sent the right way and the client miss the delivery, we would not offer a refund.

-Once the tracking number has been received by the customer, it is the customer’s responsibility to track the delivery of the package and make sure it can be received.

-The price is payable at the time of order.

-Payments will be made by credit card or by PayPal; they will be made through Stripe secure system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can read it during transport on the network.

-The buyer’s account will be debited at the time of the payment and for the amount of the products sent. At the buyer’s request, a paper invoice will be sent to the buyer showing the VAT.

-All the elements of lamaskarade.com are and remain the intellectual and exclusive property of MASKARADE.

-No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written agreement of LA MASKARADE.

-The personal information relating to the buyers may be subject to automated processing. LA MASKARADE reserves the right to collect information on the buyers, including by using cookies, and, if it wishes, to transmit the collected information to commercial partners.

-Buyers may object to the disclosure of their contact information by notifying LA MASKARADE. Likewise, users have the right to access and rectify data concerning them.

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